Privacy Policy

Peak Care Pty Ltd

Protecting Your Privacy

Peak Care Pty Ltd (“Peak Care”, “we”, “us”, “our”) is committed to protecting the privacy and confidentiality of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We recognise the important role of the Office of the Australian Information Commissioner (OAIC) as Australia’s independent national regulator for privacy and freedom of information, and we are committed to complying with our obligations under Australian privacy law.

This Privacy Policy explains how we collect, use, disclose, and manage your personal and sensitive information. It applies to all services provided by Peak Care, including disability support services, Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), community programs, recruitment activities, and our website.

What is Personal Information?

Personal information is information or an opinion that identifies, or could reasonably identify, an individual.

This may include:

  • Full name

  • Address and contact details (email, phone number)

  • Date of birth

  • NDIS number and plan details

  • Health and medical information

  • Disability information and support requirements

  • Emergency contact details

  • Employment history (if applicable)

  • Qualifications and screening clearances (e.g., NDIS Worker Screening)

  • Bank details (for payroll or invoicing purposes)

  • Referee details

  • Cultural background or language preferences

  • Sensitive information (with your consent), including health records or support assessments

We may also collect opinions or reports provided by support coordinators, healthcare providers, guardians, or other authorised representatives.

How We Collect Personal Information

Direct Collection

We collect information directly from you or your authorised representative through:

  • Intake and service agreement forms

  • Website enquiries and lead forms

  • Phone calls and emails

  • Face-to-face meetings

  • Incident and progress reports

  • Recruitment applications

  • Social media or online communication

Indirect Collection

We may collect information from:

  • Support coordinators

  • NDIS and government agencies

  • Healthcare professionals

  • Guardians or nominees

  • Referees

  • Screening and background check providers (with consent)

We only collect information that is reasonably necessary to provide our services or meet our legal obligations.

Why We Collect and Use Your Information

We use personal information to:

  • Deliver disability support services

  • Assess eligibility and suitability for SDA or SIL accommodation

  • Develop and implement individual support plans

  • Meet NDIS and regulatory compliance requirements

  • Conduct risk assessments and incident reporting

  • Communicate with you or your authorised representative

  • Manage recruitment and employment processes

  • Improve our services

  • Send service updates or relevant information (with opt-out option)

We will not use your information for unrelated purposes without your consent unless required or authorised by law.

Disclosure of Personal Information

We may disclose your information to:

  • The National Disability Insurance Agency (NDIA)

  • Support coordinators and plan managers

  • Healthcare providers

  • Allied health professionals

  • Regulatory bodies

  • Legal advisors

  • IT and cloud service providers

  • Government authorities where required by law

We take reasonable steps to ensure third parties handle personal information in accordance with the APPs.

Overseas Disclosure

Some of our technology service providers (such as cloud storage or analytics platforms) may store data overseas. Where this occurs, we take reasonable steps to ensure compliance with APP 8 (Cross-border disclosure of personal information).

Direct Marketing

We may send newsletters, service updates, or information about our programs. You may opt out at any time by:

  • Clicking the unsubscribe link in our emails

  • Contacting us directly

We will not sell your personal information to third parties.

Data Security

Peak Care takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

  • Secure digital systems and password-protected databases

  • Restricted access to authorised staff only

  • Staff training on confidentiality and privacy

  • Secure document storage

  • Secure disposal or de-identification of records when no longer required

While we strive to protect your information, transmission over the internet carries inherent risks.

Access and Correction

Under Australian Privacy Principles 12 and 13, you have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or outdated information

To make a request, contact our Privacy Officer. We may need to verify your identity before processing your request.

Complaints

If you believe your privacy has been breached:

  1. Contact us in writing.

  2. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

The OAIC is Australia’s independent national regulator for privacy and freedom of information.

Notifiable Data Breaches

If a data breach is likely to result in serious harm, we will:

  • Assess the breach promptly

  • Notify affected individuals

  • Report the breach to the OAIC as required under the Notifiable Data Breaches scheme

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

Contact Us

Peak Care Pty Ltd
Email: marketing@peakcareservices.com.au
Phone: (03) 90784234
Address: 2B/80 Keilor Rd, Essendon North VIC 3041